The Role

The Business Resolution Partner will be responsible for the field support, knowledge management and training for de-escalation and consumer law related matters as well as interface with different departments through the Tesla family. You will be responsible for providing information and assessing situations, leading and driving critical business and escalation cases in a fast pace environment. You will be responsible for the management and implementation of efficient de-escalation processes to execute fast and smart problem solving. The Business Resolution Partner reports to Shared Service Lead and is part of the Shared Services team and will work closely with the Leadership Team, EMEA Legal & EMEA Business Resolution.

 Responsibilities

• Support the field and gather information, review repair/escalation history and simultaneously assess position for escalation/legal cases in alignment with legal.
• Provide guidance/talking points for de-escalation and obtain approvals/assessments.
• Assisting and liaising with local teams with negotiations and correspondence.
• Drafting correspondence relating to legal issues and creating settlements letter.
• Maintain a database of all material litigation/claims while monitor new legislation and regulation and provide input into the process.
• Research, document and deliver policies as needed and prepare and provide legal training to business teams.
• Advising business, including senior leadership, on key developments, strategy, settlement and other key decisions.
• Manage knowledge and cooperate with other departments (Engineering, Legal, Tech Advisor, etc.).
• Interface with external and internal stakeholders at the same time you will initiate e.g. payments and appointments.
• Ensure process compliance within teams, as well as timely processing of legal matters.
• Coordinate discussions w/ involved departments for course of proceedings and executions w/ relevant departments from ongoing proceedings, settlement agreements, court orders.

 Requirements

• Self-starter who possesses exceptional time management skills and has a high level of integrity and ensure compliance with all legal requirements, as well as internal policies.
• Ability to communicate relevant information to all levels of the organization.
• Ability to proactively identify problems, drive projects forward and think pragmatically.
• Quick on the uptake, curious, open-minded, and adaptable.
• Strong team-player, driven and passionate about Tesla’s mission.
• Effectively juggle and prioritize multiple tasks in a fast-paced and challenging environment.
• Excellent relationship management and communication skills, both oral and written.
• Set high standards for yourself, have a high level of integrity and ensure compliance with all legal requirements, as well as internal policies.
• Fluency in English and French required.